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Intercom – survey users using Operator

Intercom – survey users using Operator

Liam Houlahan
April 26, 2021

This tutorial presumes you have already signed up to Product Fit and setup your Market question.

Watch the video or follow the steps below to get started with the PMF survey using the Intercom Operator bot.

1. Go to Intercom and create a Custom bot

Navigate to Operator > Custom Bots and select [New Custom Bot].
Add the opening message and 2 “Reply button” options.

2. Add a new path for user’s who want to answer

Select [Add new path] and then in the first message select “Add messenger app”.
Choose “Product Fit” from the list of apps that are available.

3. Add a new path for users who do not want to answer

Select [Add new path] and then enter a message that is relevant for users who do not want to answer the questions.

4. Link the paths to the reply buttons

Go back to the first “Welcome” path and link the paths to their respective reply buttons.

5. Target the users who have experienced the “core” of your product

Navigate to “Rules” on the custom bot page and add the targeting rules that will target the survey to users who have experienced the “core value” of your product.

6. Publish the bot

Publish your bot to set it live and start measuring your Product/Market fit.

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